Context and Need
A telecommunications provider recognised that it would soon need to disclose its Quality-of-Service indicators in accordance with existing regulations.
Actions Undertaken
Esparvel carried out an assessment of the client's compliance status, then assumed leadership of an internal team—created specifically for this project—and coordinated the implementation of necessary measures.
Achievements and Benefits
Upon the successful completion of the mandatory audit, the operator was ready to disclose its quality measurements at the appropriate time.