Context and Need
A Virtual Mobile Network Operator sought to implement a secure online customer onboarding solution featuring robust identity and document verification, aiming to streamline and enhance the digital contracting process for their products. online de sus productos.
Actions Undertaken
Esparvel identified and assessed providers of digital onboardig solutions, recommending the most suitable option for integration with the client's internally developed CRM system.
Achievements and Benefits
The onboarding process was streamlined by adding a fully reliable online option, which helped to improve the user experience whilst ensuring regulatory compliance.