{"id":264,"date":"2025-11-17T16:15:32","date_gmt":"2025-11-17T16:15:32","guid":{"rendered":"https:\/\/esparvel-consulting.liderlogos.com\/?p=264"},"modified":"2026-01-20T18:21:07","modified_gmt":"2026-01-20T18:21:07","slug":"integracion-de-call-center","status":"publish","type":"post","link":"https:\/\/esparvel-consulting.liderlogos.com\/en\/integracion-de-call-center\/","title":{"rendered":"Call Center Integration"},"content":{"rendered":"<h3 class=\"wp-block-heading\"><strong>Context and Need<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A Virtual Mobile Network Operator in deployment needed to implement the decision to outsource its Customer Service call center and needed to select a suitable provider.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Actions Undertaken<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Esparvel managed the RFP process that led to the selection and hiring of the top-rated candidate, then led the Project Office for the service implementation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>Achievements and Benefits<\/strong><\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The operator launched to market on the scheduled date, with an efficient and well-organized Customer Service with seamless integration of external support functions.<\/p>","protected":false},"excerpt":{"rendered":"<p>Contexto y Necesidad Un Operador M\u00f3vil Virtual en despliegue deb\u00eda poner en pr\u00e1ctica la decisi\u00f3n de externalizar el centro de 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